Cultural Compass & Mindful Leadership:

 A Webinar Series

2-Part Webinar Series & Recording • February 18th & March 18th,  2026 • 10:00 —11:30am CST                         

Don’t Miss This Opportunity! Join Eric Pratum for two dynamic and thought-provoking webinars: Cultural Compass and Mindful Leadership. Originally presented in person at the 2024 and 2025 Annual Conferences, these highly acclaimed sessions are now available online for the first time. If you were unable to attend the conference or if you did attend and would like to share these insights with your agency or team—here’s your opportunity to explore these impactful topics!

Series Schedule:

 Webinar 1: February 18—Cultural Compass
In this webinar, you will discover the key to thriving organizations in today’s dynamic world. Learn to address root issues, not just symptoms, by harnessing the transformative power of culture. Align leadership practices with your organization’s essence to foster innovation, retain top talent, and become an industry magnet.

Webinar 2: March 18—Mindful Leadership
In today’s fast-paced, high-pressure environments, leaders are constantly faced with difficult decisions and competing demands. Stress and distractions can cloud judgment, leading to mistakes or delayed action. Mindful Leadership: Enhance Decision-Making and Team Performance through Mindfulness is a transformative webinar designed to help leaders improve decision-making by cultivating mindfulness. Through a series of practical, evidence-based techniques, you’ll learn how to maintain clarity and composure even in the face of pressure. You'll discover how mindfulness can enhance your focus, reduce stress, and boost self-awareness—key elements for effective leadership. This webinar will also teach you how to apply mindfulness to your interactions, creating more empathetic communication and fostering a resilient, high-performing team. By the end of the program, you’ll walk away with actionable mindfulness practices that can   immediately elevate your decision-making, build stronger relationships, and improve team outcomes.

 Presenter:  Eric Pratum, MA, MBA Communications Consultant, Leadership Speaker, and Futurist with Inbound & Agile

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received February 11, 2026 or after and non-paid registrations will be billed full conference price. Cancellations must be     received in writing. Cancellations received prior to February 11, 2026 will receive a 90% refund.

Webinar Recording: The recordings for the webinars will be available to all participants following the live program.

Confirmation: Handouts and related materials will be sent to you shortly before the program to the email address you provide.

 Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Why Palliative Programs Fail, and How They Can Succeed

Webinar • March 4,  2026 • 12:00pm —1:00pm CST

OVERVIEW:

With limited Medicare reimbursement and evolving regulations, palliative care is often described as the “wild west”—and too frequently viewed as a financial loss. But it doesn’t have to be.

This webinar explores why many palliative care programs struggle and outlines a disciplined, clinically driven approach that can improve patient outcomes while creating sustainable financial performance. Learn how effective clinical risk assessment can enhance the patient experience, support earlier identification of hospice-eligible patients, and unlock opportunities for positive margins.

For organizations offering both home health and hospice services, this session will also highlight how timely transitions from managed care to traditional Medicare reimbursement can strengthen care continuity and financial results. The financial impact of improved patient care through a well-designed palliative care program will be clearly quantified.

Learning Objectives:

Participants will be able to:

• Understand the common reasons palliative care programs fail

• Apply a disciplined clinical risk assessment model to palliative care delivery

• Identify hospice-eligible patients earlier to improve outcomes and care transitions

• Leverage palliative care to support appropriate Medicare reimbursement pathways

• Quantify the financial opportunity of a high-performing palliative care program

SPEAKERS: Rory Farrand, MS, MA, MSN, APRN-BC, has over 20 years of managerial, advocacy  and clinical experience in palliative care, geriatric primary care, and Alzheimer’s/dementia care. Rory’s senior leadership and advocacy experience include her roles as vice president of palliative care for national hospice providers as well as with the former NHPCO. As a clinician leader she has cultivated expertise in clinical healthcare management and operations, innovative program development and training.

 Brad Borbidge, CPA  has four decades of home health and hospice financial leadership experience providing compliance and operational consulting services throughout the country with a primary focus in New England. Brad developed operational indicators that are used to help home health and hospice providers identify operational opportunities to improve their operating margins without compromising patient care. Brad routinely presents to senior leadership and management teams.   

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received February 25, 2026 or after and non-paid registrations will be billed full conference price. Cancellations received prior to February 25, 2026 will receive a 90% refund. 

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide. 

 Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic: 

The Home Health Face-to-Face – 2026: A Whole New World

Webinar • March 10,  2026 • 11:00am —12:00pm CST   

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

Face-to-Face requirements have changed with the 2026 Final Rule. This is the biggest and best update to Face-to-Face since its implementation. This session will cover the applicable regulations that guide Face-to-Face requirements; the latest updates from CMS and the MACs, aspects of the Face-to-Face encounter that are often unknown or misunderstood; and the impact on PDGM with Face-to-Face alignment and reimbursement.

Speaker: Melinda A. Gaboury, with more than 33 years in home care, has over 23 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as Chair of the The Alliance/HHFMA Advisory Board and Work Group and is serving on the board of the Home Care Association of Florida and the Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E1 and Home Health Billing Answers, 2025.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Cultural Compass & Mindful Leadership:

 A Webinar Series

2-Part Webinar Series & Recording • February 18th & March 18th,  2026 • 10:00 —11:30am CST                         

Don’t Miss This Opportunity! Join Eric Pratum for two dynamic and thought-provoking webinars: Cultural Compass and Mindful Leadership. Originally presented in person at the 2024 and 2025 Annual Conferences, these highly acclaimed sessions are now available online for the first time. If you were unable to attend the conference or if you did attend and would like to share these insights with your agency or team—here’s your opportunity to explore these impactful topics!

Series Schedule:

 Webinar 1: February 18—Cultural Compass (RECORDING is provided if purchased after Feb. 18th)
In this webinar, you will discover the key to thriving organizations in today’s dynamic world. Learn to address root issues, not just symptoms, by harnessing the transformative power of culture. Align leadership practices with your organization’s essence to foster innovation, retain top talent, and become an industry magnet.

Webinar 2: March 18—Mindful Leadership
In today’s fast-paced, high-pressure environments, leaders are constantly faced with difficult decisions and competing demands. Stress and distractions can cloud judgment, leading to mistakes or delayed action. Mindful Leadership: Enhance Decision-Making and Team Performance through Mindfulness is a transformative webinar designed to help leaders improve decision-making by cultivating mindfulness. Through a series of practical, evidence-based techniques, you’ll learn how to maintain clarity and composure even in the face of pressure. You'll discover how mindfulness can enhance your focus, reduce stress, and boost self-awareness—key elements for effective leadership. This webinar will also teach you how to apply mindfulness to your interactions, creating more empathetic communication and fostering a resilient, high-performing team. By the end of the program, you’ll walk away with actionable mindfulness practices that can immediately elevate your decision-making, build stronger relationships, and improve team outcomes.

 Presenter:  Eric Pratum, MA, MBA Communications Consultant, Leadership Speaker, and Futurist with Inbound & Agile

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received March 11, 2026 or after and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received prior to March 11, 2026 will receive a 90% refund.

Webinar Recording: The recordings for the webinars will be available to all participants following the live program.

Confirmation: Handouts and related materials will be sent to you shortly before the program to the email address you provide.

 Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Challenging Conversations in Healthcare Leadership: From Emotional Reaction to Confident Action

Webinar • March 24,  2026 • 11:00am —12:30pm CST   

This webinar is designed to help home care leaders move from emotional hesitation to confident action when navigating challenging workplace conversations. Participants will explore why difficult conversations feel so hard especially in the home care setting, how emotions and past experiences influence leadership behavior, and practical strategies to prepare for conversations involving performance, boundaries, conflict, or accountability. With a clear emphasis on leadership skill-building—not therapy or HR policy—attendees will learn how to plan for desired outcomes, manage emotional reactions, and engage in conversations that build trust, clarity, and forward momentum within their teams.

Objectives:

By participating in this webinar, participants will:

• Recognize the emotional and cognitive factors that make conversations challenging and understand how these factors influence leadership behavior and communication outcomes in healthcare settings.

• Apply a structured approach to preparing for challenging conversations by clarifying intent, managing emotional reactions, and focusing on desired outcomes rather than fear or avoidance.

• Demonstrate practical strategies for engaging in difficult conversations with confidence and clarity, while maintaining trust, accountability, and psychological safety.

Speaker: Stephanie Greene, MHA, CPC, PCC, ELI-MP, Health Bridge Consulting LLC, is an ICF credentialed executive coach, leadership consultant, and former healthcare executive with nearly three decades of experience leading complex organizations through change. After serving in senior executive roles—including COO of Clinical Services—Stephanie now partners with leaders and organizations to strengthen emotional intelligence, psychological safety, and accountability without fear.

Her work focuses on helping leaders move from reactive, high-stress leadership to intentional, emotionally intelligent decision-making that improves trust, performance, and retention. Drawing on real-world executive experience and evidence-based leadership frameworks, Stephanie supports organizations in embedding emotional intelligence into hiring, onboarding, leadership development, and culture—not as a “soft skill,” but as a core leadership competency.

Stephanie is the owner and founder of Health Bridge Consulting and is known for her practical, candid, and refreshingly human approach to leadership development—especially in environments where the stakes are high and the pressure is real.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic:

 Home Health QAPI Program

Webinar • May 12,  2026 • 11:00am —12:00pm CST 

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

With so much data available, we can sometimes lose sight of what it all means and how we can effectively use it for performance improvement. This session will focus on strategies on how to utilize common quality methods and tools for decision-making and process improvement.

Speaker: Tammy Stewart, RN, CPHQ, COS-C, is a Clinical Consultant for Healthcare Provider Solutions. She is a member of the National Association for Healthcare Quality and holds a Certified Professional in Healthcare Quality (CPHQ) certification. As a part of the HPS clinical consulting team, Tammy provides support and solutions to home health and hospice agencies across the country to achieve regulatory compliance.

Tammy’s commitment to service and compassionate nursing care started 30 years ago as a home health nurse. Her experience includes successfully starting a Hospice QAPI program and serving as a Hospice Quality Manager.

Tammy has experience as a Home Health Clinical Manager as well as case management of home health patients. Tammy has provided education and leadership for home health, hospice, and acute care settings throughout her nursing career. Her knowledge of Federal and State Regulations along with her clinical experience motivates her to continually seek solutions to the barriers of healthcare in all settings. Tammy’s experience includes developing and implementing quality and performance improvement programs for home health and hospice in addition to performing data analysis, clinical chart reviews, onsite billing audit reviews and provider education.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic: 

Home Health Medical Review Priorities

Webinar • June 16,  2026 • 11:00am —12:00pm CST 

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

Escalation of medical review scrutiny in home health leaves agencies struggling to know where to focus in avoiding denials. This webinar will highlight the current top denials and specific documentation tweaks that if implemented will assist in avoiding denials if the chart is medically reviewed.

Speaker - Melinda A. Gaboury, with more than 33 years in home care, has over 23 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as Chair of the The Alliance/HHFMA Advisory Board and Work Group and is serving on the board of the Home Care Association of Florida and the Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E1 and Home Health Billing Answers, 2025.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic: 

How Outcome Programs Impact Reimbursement

Webinar • July 7,  2026 • 11:00am —12:00pm CST 

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

Numerous factors contribute to the calculation of Medicare reimbursement under the Patient Driven Groupings Model (PDGM), as well as various other programs that can also impact reimbursement. This session will review the details of these programs and how they directly impact reimbursement for home health agencies.

Speaker: Melinda A. Gaboury, with more than 33 years in home care, has over 23 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as Chair of the The Alliance/HHFMA Advisory Board and Work Group and is serving on the board of the Home Care Association of Florida and the Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E1 and Home Health Billing Answers, 2025.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic: 

Home Health Proposed Rule 2027

Webinar • August 11,  2026 • 11:00am —12:00pm CST 

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

2027 is set to be a year of changes in Home Health.  This webinar will provide a detail review of the 2027 Proposed Rule in Home Health. Any changes that are set to be implemented for 2027 will be reviewed with best practices for implementation.

Speaker: Melinda A. Gaboury, with more than 33 years in home care, has over 23 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as Chair of the The Alliance/HHFMA Advisory Board and Work Group and is serving on the board of the Home Care Association of Florida and the Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E1 and Home Health Billing Answers, 2025.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic: 

ICD-10 Coding Update: New Codes & Claims Issues

Webinar • September 8,  2026 • 11:00am —12:00pm CST 

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

This session will provide an overview of the 2027 ICD-10 CM changes with a focus on the changes that will be the most consequential for Home Health agencies, discuss the impact these changes will have on claims that begin prior to and end after October 1.

Speaker - Jennifer Osburn, RN, HCS-D, COS-C is a Clinical Consultant with Healthcare Provider Solutions (HPS). With over 30 years of home health experience, Jennifer brings a wealth of knowledge and expertise which includes education and training, agency management, quality, clinical case management, and software technology. She is also a credentialed OASIS and ICD-10 Coding expert.

Jennifer began her home health career in a large privately owned agency after transitioning from Medical-Surgical Urology hospital nursing; however, she has worked for all types of agencies in multiple states. Her love for sharing knowledge and experience led her to clinical consulting, where she enjoys translating technical guidance into information that the busy home health professional can deploy to improve the efficiency and quality of care being delivered to the patients they serve.

Jennifer Osburn has led numerous home health educational seminars for state and national associations as well as specifically designed education training plans for agencies for the past 12 years. In addition to consulting across the US, she has trained staff for The Joint Commission and ACHC, has authored numerous industry blogs and articles, and has assisted home health software companies with solutions that ensure compliance with Medicare guidelines. Her areas of expertise and firsthand experience include OASIS, ICD-10-CM Coding, Case Management, Medicare Home Health Conditions of Participation, Billing Requirements, Documentation Compliance for Quality and Payment, Emergency Preparedness, Agency Operations, and PDGM.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic: 

Open Enrollment for Medicare Patients & How Home Health is Impacted

Webinar • October 13,  2026 • 11:00am —12:00pm CST 

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

The Open Enrollment Period that allows patients the time to make changes to their Medicare coverage can be one of the most frustrating times for home health agencies.  The most uncertain times are in the after math of the enrollment period when agencies are faced with ensuring that they are billing the appropriate plan.  This session will review steps to ensure that you are doing everything possible to ensure that the patient payer is correct.

Speaker: Regina Wild, LPN, is currently Director of Managed Care Consulting with Healthcare Provider Solutions. Regina is an experienced healthcare professional with over 15 years of industry experience. She has worked as a nurse, business development professional, and contracting/credentialing specialist. Regina has a deep understanding of the healthcare system and has worked in various healthcare settings, gaining valuable insights into the industry. Regina's primary focus is on Managed Care contracting, where she helps providers maximize reimbursement, strengthen referral relationships, and expand their market presence. She is passionate about assisting healthcare providers in navigating the complexities of the industry and achieving their goals.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic: 

If It Wasn't Documented, It Wasn't Done: Common Documentation Issues Impacting Home Health Agencies

Webinar • November 10,  2026 • 11:00am —12:00pm CST 

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

We've all heard the line, "if it wasn't documented, it wasn't done". Join us for this informative session that provides examples of common documentation issues and tips to correct or avoid them and how documentation issues may negatively impact your agency during survey AND under medical review.

Speaker: Jennifer Osburn, RN, HCS-D, COS-C is a Clinical Consultant with Healthcare Provider Solutions (HPS). With over 30 years of home health experience, Jennifer brings a wealth of knowledge and expertise which includes education and training, agency management, quality, clinical case management, and software technology. She is also a credentialed OASIS and ICD-10 Coding expert.

Jennifer began her home health career in a large privately owned agency after transitioning from Medical-Surgical Urology hospital nursing; however, she has worked for all types of agencies in multiple states. Her love for sharing knowledge and experience led her to clinical consulting, where she enjoys translating technical guidance into information that the busy home health professional can deploy to improve the efficiency and quality of care being delivered to the patients they serve.

Jennifer Osburn has led numerous home health educational seminars for state and national associations as well as specifically designed education training plans for agencies for the past 12 years. In addition to consulting across the US, she has trained staff for The Joint Commission and ACHC, has authored numerous industry blogs and articles, and has assisted home health software companies with solutions that ensure compliance with Medicare guidelines. Her areas of expertise and firsthand experience include OASIS, ICD-10-CM Coding, Case Management, Medicare Home Health Conditions of Participation, Billing Requirements, Documentation Compliance for Quality and Payment, Emergency Preparedness, Agency Operations, and PDGM.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.

Home Health Hot Topic: 

2027 Hot Topics of Implementation for The Coming Year!

Webinar • December 15,  2026 • 11:00am —12:00pm CST 

Stay informed on essential updates with this monthly webinar series designed specifically for Medicare-Certified home health agencies.

This session will be a must attend!  This session will highlight all of the updates for 2027 and best practices for implementing any changes that agencies may see as a challenge.

Speaker: Melinda A. Gaboury, with more than 33 years in home care, has over 23 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as Chair of the The Alliance/HHFMA Advisory Board and Work Group and is serving on the board of the Home Care Association of Florida and the Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E1 and Home Health Billing Answers, 2025.

Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.

Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.

Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.

Continuing Education Credits: There is no CE credit for this webinar.

*If you want a PDF file of the registration to fill out, please click here.