Education Classes
HHCAHPS: Customer Service Training for Front-Line Staff (On-Demand Webinars - Available Beginning June 24, 2025)
On-Demand Webinars - Available Beginning June 24, 2025
PROGRAM DESCRIPTION
This on-demand series includes seven customer service training sessions for front-line employees with easy to deploy tactics that will leave a lasting positive impression on those who receive care from the agency on any and every level. Each 20-minute mini-intensive will assist your staff in creating a more effective, caring, and pleasant patient experience.
Objectives:
¨ Define patient-centered care
¨ Establish ground rules for communication
¨ Illustrate what patients expect regarding professionalism and respect
¨ Prepare for complaints and how to best handle them
¨ Evaluate that teaching and training provided was effective
¨ Validate results
Session 1: Team-Based Care in a Patient Centered World: Overview of Patient Care Outside a Brick-and-Mortar Care Setting
Session 2: Communication, Communication, Communication: Keeping the Patient and the Team in the Loop
Session 3: R-E-S-P-E-C-T: Minding Your Ps and Qs in the Customer’s Home
Session 4: Be a Dan or a Jan with a Plan: Being Prepared and Professional
Session 5: Making Lemonade from Lemons: Managing Complaints
Session 6: Teacher, Teacher, Can You Teach Me? Teaching and Training That Matters
Session 7:Making the Grade: How to Know If What You Are Doing is Working
Registration Fees: The cost of this education is per agency.
Cancellations: Refunds will NOT be issued for cancellations received June 19, 2025 or after and non-paid registrations will be billed full conference price. Cancellations received prior to June 19, 2025 will receive a 90% refund.
Webinar Recording: These are pre-recorded webinars. Viewing is available anytime beginning on June 24th until September 24, 2025. Registrants will be sent a link to access the recordings.
Continuing Education Credits: CEU will not be offered with this program.
*If you want a PDF file of the registration to fill out, please click here.
Effective Strategies for Managing AI In The Workplace
Every day, at least one in 10 people use artificial intelligence (AI) to create content—documents, letters, notes, outlines, summaries, proposals, and more—and that number is rapidly growing, in health care. AI is increasingly used for tasks like medical record documentation and care coordination.
As a manager responsible for your organization’s policies and practices, do you know which employees are using AI, how they’re using it, and whether that use could be exposing your organization to risk?
Join our expert speakers to explore the potential risks of AI use in the workplace and how to establish effective policies, procedures, and training to protect your organization while leveraging the benefits of AI.
By participating in this webinar attendees will:
¨ Governance responsibilities and vendor vetting
¨ Privacy and security of employee and patient information
¨ Ownership of AI-generated content
¨ Current and emerging government regulations
Don’t miss this timely and essential session for health care leaders navigating the future of AI.
Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.
Cancellations: Refunds will NOT be issued for cancellations received July 23, 2025 or after and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received prior to July 23, 2025 will receive a 90% refund.
Confirmation: Handouts and related materials will be sent to you shortly before the program to the email address you provide.
Recording: The recording for this webinar will be made available for 60 days following the webinar.
Continuing Education: There is no CE credit for this webinar.
Register Now!
*If you want a PDF file of the registration to fill out, please click here.
Building Home-Based Palliative Care: A Starter Series
As the demand for compassionate and specialized care grows, home health professionals play a critical role in delivering palliative care to patients with serious illnesses. This webinar will provide an in-depth look at how home health agencies, nurses, and caregivers can integrate palliative care into their patient population, ensuring comfort, dignity, and quality of life for patients and their families.
By participating in this webinar attendees will:
Understanding a Needs Assessment
Learn the different types of models for a Palliative Care program
Understanding staffing considerations and staffing models
Learn the costs of starting and maintaining a Palliative Care program
Series Schedule:
Part 1: April 23—Palliative Care – Business Case and Start Up Considerations Explore the financial rationale and initial steps for establishing effective palliative care services - COMPLETED
Part 2: May 28—Palliative Care – Staffing Models Discover optimal team compositions and staffing approaches for diverse care settings
Part 3: June 25—Palliative Care – Growth, Documentation & Coding Learn strategies for program expansion and proper documentation practices
Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.
Cancellations: Refunds will NOT be issued for cancellations received March 26, 2025 or after and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received prior to March 26, 2025 will receive a 90% refund.
Confirmation: Handouts and related materials will be sent to you shortly before the program to the email address you provide.
Continuing Education: Attendees receive 1.0 continuing education units for Florida licensed skilled nursing, occupational therapy, and speech therapy for each webinar.
*If you want a PDF file of the registration to fill out, please click here.
Building Home-Based Palliative Care: A Starter Series
As the demand for compassionate and specialized care grows, home health professionals play a critical role in delivering palliative care to patients with serious illnesses. This webinar will provide an in-depth look at how home health agencies, nurses, and caregivers can integrate palliative care into their patient population, ensuring comfort, dignity, and quality of life for patients and their families.
By participating in this webinar attendees will:
Understanding a Needs Assessment
Learn the different types of models for a Palliative Care program
Understanding staffing considerations and staffing models
Learn the costs of starting and maintaining a Palliative Care program
Series Schedule:
Part 1: April 23—Palliative Care – Business Case and Start Up Considerations Explore the financial rationale and initial steps for establishing effective palliative care services - COMPLETED
Part 2: May 28—Palliative Care – Staffing Models Discover optimal team compositions and staffing approaches for diverse care settings
Part 3: June 25—Palliative Care – Growth, Documentation & Coding Learn strategies for program expansion and proper documentation practices
*If you want a PDF file of the registration to fill out, please click here.
Top Trends that are Shaping the Future of HomeCare, and How They are Affecting Providers
This webinar will provide an in-depth look at the most significant trends transforming the home care landscape today. From workforce challenges and technology advancements to regulatory shifts, mergers and acquisitions, and third-party payer dynamics, these trends are reshaping how providers operate and deliver care. Attendees will gain valuable insights into each trend, understand their practical impact on daily operations and patient outcomes, and explore effective strategies for adaptation. Join us to learn actionable steps your agency can take to navigate these changes and position itself for long-term success in a dynamic industry.
Home Health Reimbursement Workshops
PLEASE NOTE THIS IS A TWO DAY WEBINAR (Jan. 14 & 22, 2025)
January 2025 brings even more changes with the updates to the Value-Based Purchasing Expansion. Agencies must develop and implement plans to continue to succeed under the current reimbursement model, PDGM. This workshop will discuss key areas, strategies and processes in assisting an agency with continued success in 2025. This 2 part workshop will have a focus on best episode management and process improvement practices including the referral, intake and scheduling processes, timely documentation, physician and patient communication strategies, all of which are required to more tightly manage care within the 30-day payment period. The data utilized in determining impact of medical review and top denials resulting from medical review will be detailed. Lastly, the workshop will include a session on being successful with Medicare Advantage contracting and implementation.
Home Health Reimbursement Workshops
PLEASE NOTE THIS IS A TWO DAY WEBINAR (Jan. 14 & 22, 2025)
January 2025 brings even more changes with the updates to the Value-Based Purchasing Expansion. Agencies must develop and implement plans to continue to succeed under the current reimbursement model, PDGM. This workshop will discuss key areas, strategies and processes in assisting an agency with continued success in 2025. This 2 part workshop will have a focus on best episode management and process improvement practices including the referral, intake and scheduling processes, timely documentation, physician and patient communication strategies, all of which are required to more tightly manage care within the 30-day payment period. The data utilized in determining impact of medical review and top denials resulting from medical review will be detailed. Lastly, the workshop will include a session on being successful with Medicare Advantage contracting and implementation.