Challenging Conversations in Healthcare Leadership: From Emotional Reaction to Confident Action
Webinar • March 24, 2026 • 11:00am —12:30pm CST
This webinar is designed to help home care leaders move from emotional hesitation to confident action when navigating challenging workplace conversations. Participants will explore why difficult conversations feel so hard especially in the home care setting, how emotions and past experiences influence leadership behavior, and practical strategies to prepare for conversations involving performance, boundaries, conflict, or accountability. With a clear emphasis on leadership skill-building—not therapy or HR policy—attendees will learn how to plan for desired outcomes, manage emotional reactions, and engage in conversations that build trust, clarity, and forward momentum within their teams.
Objectives:
By participating in this webinar, participants will:
Recognize the emotional and cognitive factors that make conversations challenging and understand how these factors influence leadership behavior and communication outcomes in healthcare settings.
Apply a structured approach to preparing for challenging conversations by clarifying intent, managing emotional reactions, and focusing on desired outcomes rather than fear or avoidance.
Demonstrate practical strategies for engaging in difficult conversations with confidence and clarity, while maintaining trust, accountability, and psychological safety.
Speaker: Stephanie Greene, MHA, CPC, PCC, ELI-MP, Health Bridge Consulting LLC, is an ICF credentialed executive coach, leadership consultant, and former healthcare executive with nearly three decades of experience leading complex organizations through change. After serving in senior executive roles—including COO of Clinical Services—Stephanie now partners with leaders and organizations to strengthen emotional intelligence, psychological safety, and accountability without fear.
Her work focuses on helping leaders move from reactive, high-stress leadership to intentional, emotionally intelligent decision-making that improves trust, performance, and retention. Drawing on real-world executive experience and evidence-based leadership frameworks, Stephanie supports organizations in embedding emotional intelligence into hiring, onboarding, leadership development, and culture—not as a “soft skill,” but as a core leadership competency.
Stephanie is the owner and founder of Health Bridge Consulting and is known for her practical, candid, and refreshingly human approach to leadership development—especially in environments where the stakes are high and the pressure is real.
Registration Fees: The cost of this education is per attendee, registrations may not be shared between agencies. Your registration covers the access of only one log in to the webinar. Registrants are encouraged to log in to the program at least 15 minutes prior to the start time. Additional logins will be charged an additional registration fee.
Cancellations: Refunds will NOT be issued for cancellations received 7 days or fewer prior to the event and non-paid registrations will be billed full conference price. Cancellations must be received in writing. Cancellations received more than 7 days prior to the event will receive a 90% refund.
Confirmation: Prior to the webinar, a link to the webinar will be e-mailed to you along with any dialing instructions. Handouts, and any other related materials will be sent shortly before the program to the email address you provide.
Continuing Education Credits: There is no CE credit for this webinar.
*If you want a PDF file of the registration to fill out, please click here.