On-Demand Webinars - Available Beginning June 24, 2025
PROGRAM DESCRIPTION
This on-demand series includes seven customer service training sessions for front-line employees with easy to deploy tactics that will leave a lasting positive impression on those who receive care from the agency on any and every level. Each 20-minute mini-intensive will assist your staff in creating a more effective, caring, and pleasant patient experience.
Objectives:
¨ Define patient-centered care
¨ Establish ground rules for communication
¨ Illustrate what patients expect regarding professionalism and respect
¨ Prepare for complaints and how to best handle them
¨ Evaluate that teaching and training provided was effective
¨ Validate results
Session 1: Team-Based Care in a Patient Centered World: Overview of Patient Care Outside a Brick-and-Mortar Care Setting
Session 2: Communication, Communication, Communication: Keeping the Patient and the Team in the Loop
Session 3: R-E-S-P-E-C-T: Minding Your Ps and Qs in the Customer’s Home
Session 4: Be a Dan or a Jan with a Plan: Being Prepared and Professional
Session 5: Making Lemonade from Lemons: Managing Complaints
Session 6: Teacher, Teacher, Can You Teach Me? Teaching and Training That Matters
Session 7:Making the Grade: How to Know If What You Are Doing is Working
Registration Fees: The cost of this education is per agency.
Cancellations: Refunds will NOT be issued for cancellations received June 19, 2025 or after and non-paid registrations will be billed full conference price. Cancellations received prior to June 19, 2025 will receive a 90% refund.
Webinar Recording: These are pre-recorded webinars. Viewing is available anytime beginning on June 24th until September 24, 2025. Registrants will be sent a link to access the recordings.
Continuing Education Credits: CEU will not be offered with this program.
*If you want a PDF file of the registration to fill out, please click here.