MMAC Closes Provider Communications Portal

December 23, 2024

MAHC Members:

Please see the following notice from Missouri Medicaid Audit and Compliance (MMAC) regarding the Provider Communications Portal:

MMAC has closed the Provider Communication Portal. MMAC and other key stakeholders have been hard at work to finalize a contract for a new, comprehensive Provider Enrollment System. This new system will be used for new provider enrollments and revalidations. The new Enrollment system will also have an integrated (rather than stand-alone) Self-Service Portal.

 As MMAC embraces new technology we want to lessen the inconvenience for our providers. Therefore, MMAC has discontinued the use of the Provider Communication Portal, which was launched in August 2024. MMAC is returning to our previous methods of communication with providers via email and phone.

More information will be forthcoming regarding the launch of the new Provider Enrollment System. Projected date for the new Provider Enrollment System is mid-2026.

Thank you for your patience and support, as we seek the best technological advancements to best serve you and streamline the work for MMAC. Don’t hesitate to contact us with any questions at (573) 751-3399. 

Thanks,

Carol Hudspeth

Executive Director